This workshop is aimed at any front-line staff who come into contact with and have regular interactions with customers. Participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost training develops participants’ transferrable skills which they will be able to utilise for the rest of their lives.
WorldHost Principles of Customer Service Online
£155.00 inc VAT
Spaces available: 12
Spaces available: 12
Description
WorldHost customer service training is an engaging experience for all, covering real-world situations. Flexible content ensures workshops are always highly relevant allowing trainers to adapt to suit your organisation whilst easily accessible as an online programme. Participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost training develops participants’ transferrable skills which they will be able to utilise for the rest of their lives.
What does it cover?
- Identifying customer needs and managing expectations
- The importance of making a great first impression
- Applying customer service within your role and sector
- Communication skills to improve your customer interactions
- Leaving a lasting impression
- Planning for professional development
Benefits of the programme
- An easily accessible online programme set over four 90-minute webinars
- Adaptable to multiple roles, sectors or industries
- Easy to contextualise
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