Welfare and Vulnerability Engagement WAVE

Description

Areas covered The Welfare and Vulnerability Engagement (WAVE) course is designed to equip individuals in customer-facing roles with awareness of vulnerability and their responsibilities towards customers. It includes two key components: WAVE training, which provides knowledge on recognising and assisting vulnerable individuals, and the Ask for Angela campaign, enabling people in unsafe situations to discreetly seek help from trained staff using a code word.

Topics covered:

• What is the WAVE programme?
• Key principles • Defining vulnerability
• Recognising vulnerability
• Interventions
• Reporting and recording (vulnerability log)
• Spiking
• Ask for Angela

This course is designed for anyone working in a customer-facing role or licensed premises, focusing on identifying vulnerability and making appropriate interventions.